Privacy Policy

Surrey Loams Ltd is the data controller for the personal data we collect. Our details are:

Surrey Loams Ltd
Oaklands Lodge, Petersfield Road, Monkwood, Hampshire, SO24 0HB
Registered in England & Wales No: 926381
T: 0800 500 3900
E: info@surreyloams.com

Information you give us — When you contact us by phone, email or via our website enquiry form, we collect your name, organisation, email address, telephone number and the content of your enquiry.

Information from our trading relationship — If you place an order with us, we collect your name, organisation, delivery address, contact details and payment information as necessary to process and fulfil your order.

Website usage data — We use Google Analytics to understand how visitors use our website. This collects anonymised information about your visit including pages viewed, time on site and general location. This data does not identify you personally.

To respond to your enquiries — When you contact us, we use your details to respond to your enquiry and provide information or quotations. Our lawful basis is legitimate interests.

To fulfil orders — We use your details to process and deliver your orders, raise invoices and manage our trading relationship. Our lawful basis is contract performance.

To comply with legal obligations — We retain certain records (such as invoices) as required by law. Our lawful basis is legal obligation.

To contact you about relevant products — With your consent, we may send you occasional information about our products. You may withdraw consent at any time by contacting us. Our lawful basis is consent.

We do not sell, rent or trade your personal data with third parties for marketing purposes.

Delivery contractors — Your name and delivery address will be shared with our hauliers solely to enable delivery of your order.

IT and software providers — We use third-party services including Formspree (for website enquiry forms) and Google Analytics. These providers are contractually bound to handle your data securely and only in accordance with our instructions.

Professional advisers — We may share data with our accountants, lawyers or insurers where necessary.

We do not transfer your personal data outside the UK or European Economic Area.

Enquiry data — If your enquiry does not result in an order, we will retain your contact details for up to 2 years.

Customer and order data — We retain customer records and transaction data for 7 years as required for tax and accounting purposes.

Marketing consent — We will retain your consent record until you withdraw it.

Under UK GDPR, you have the following rights in relation to your personal data:

To exercise any of these rights, please contact us using the details below. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Our website uses Google Analytics which places cookies on your device to help us understand how visitors use our site. These cookies collect anonymised, aggregated data and do not identify you personally. You can control or disable cookies through your browser settings.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.